Our standard warranty period is 24 months, with our “All Inclusive” formula keeping the exception of any customs clearance costs related to the warranty parts shipped and the local costs (meals, transport and accommodation) of our technicians, for technical interventions on site. We also have a warranty extension of up to 48 months available for our Clients.
Our assistance service has multiple advantages for the customer
> We provide remote assistance on all machine functions.
Each customer can access a dedicated portal – MyAlphaMAC – where they can find all the technical documentation relating to their AlphaMAC machines.
> We guarantee a local technical presence in US, UAE, RUSSIA, EUROPE.
> Alpha CONNECT is the digital system for data exchange, monitoring and production planning.
> We provide a 24 month ALL INCLUSIVE warranty
